Most plumbing problems don't wait for business hours, and neither do we. Our Ithaca dispatch board is staffed around the clock so a real person answers, not a voicemail.
Behind Street Wise - Plumbing is a crew of journeyman and master plumbers who've worked on everything from century-old cast iron to brand-new PEX systems. We're insured for the job, licensed in NY, and we stand behind every repair with a written warranty.
Our dispatchers know the neighborhoods of Ithaca well enough to tell you roughly what's driving a call before the truck even arrives — older sections tend toward galvanized pipe issues, newer builds toward fixture and appliance connections.
We keep a small, accountable roster rather than a rotating pool of subcontractors — the technician you talk to on the phone is trained to the same standard as the one who'll actually be standing in your Ithaca kitchen.
These are the patterns our Ithaca dispatchers hear about most right before a job turns into an emergency call.
A burst supply line or an overflowing toilet doesn't care what time it is, and neither do we. Our emergency crews carry shutoff tools, wet-vacs, and common repair parts so most emergency calls in Ithaca are resolved in a single visit.
Faucet replacements, garbage disposal swaps, toilet installs, and whole-house re-pipes — our residential division works on the full range of what a Ithaca home needs, not just the easy jobs.
Restaurants, offices, and retail spaces in Ithaca, NY can't afford extended downtime over a plumbing issue. Our commercial team is equipped for grease trap service, backflow testing, and multi-fixture repairs on a schedule that respects your operating hours.
Our drain team runs camera line inspections before recommending anything invasive, so you're not paying for a dig-up when a hydro-jetting service would clear it.
We repair and install both traditional tank and tankless water heaters, and we'll walk you through sizing so you're not overpaying for capacity you don't need.
Rather than opening walls on a hunch, our technicians run listening equipment across the suspected line first, marking the leak within a foot or two before any cutting begins.
Whether it's a single kitchen faucet swap or a full bathroom remodel's worth of fixtures, our team handles the rough-in and finish work in one visit where possible.
You'll talk to an actual dispatcher in Ithaca, NY who asks a few quick questions to understand the problem and your address.
We route the closest qualified technician in Ithaca, and you'll get a realistic arrival window instead of a vague "sometime today."
Your technician diagnoses the issue and walks you through the fix and the flat price before starting, so there's no guessing at the invoice.
The repair is completed, the work area is cleaned up, and you're handed a written warranty on both parts and labor.
We quote the job, not the hour, so a repair that takes longer than expected doesn't cost you more.
Because our trucks are already staged around Ithaca, NY, we're rarely the "next week" plumber.
We're happy to have every technician show ID and license on arrival; it's a standard we hold ourselves to, not a special request.
If a repair we performed fails under normal use within the warranty period, we return and fix it at no charge.
"Pipe burst under the kitchen sink at 11pm and they still picked up. Tech had it shut off and temp-patched within the hour." — Homeowner, Ithaca
"They found the slab leak with equipment instead of just guessing where to cut drywall. Saved me a lot of unnecessary demo." — Ithaca resident
"Tankless conversion took half a day and they explained the sizing instead of just upselling the biggest unit." — Ithaca customer
"Commercial kitchen backup on a Sunday and they still got a tech out before we opened Monday." — Restaurant manager, Ithaca
"Explained exactly why the water pressure had dropped house-wide instead of just replacing the aerator and calling it fixed." — Homeowner, Ithaca
"Called about a sewer smell in the yard and they found a cracked cleanout instead of a full line problem — cheaper fix than I braced for." — Homeowner, Ithaca
Our Ithaca dispatch covers the surrounding neighborhoods and zip codes, with trucks staged to keep response times reasonable even during peak call volume.
Coverage extends past the city core to the surrounding suburbs and unincorporated pockets of Ithaca, NY, so a request from just outside Ithaca limits still gets routed to the nearest available truck rather than turned away.
Because trucks are staged throughout Ithaca, NY, most Ithaca calls see a technician the same day, with priority routing for active leaks and no-water situations.
Yes — every job gets a written, flat-rate quote after diagnosis and before any repair begins, so there's no surprise on the invoice.
Anything actively leaking, flooding, or leaving a Ithaca home without water gets emergency priority, day or night.
Yes, and we encourage customers to ask to see license and ID on arrival — it's standard for every truck we send.
Yes — older pipe materials are a large part of the Ithaca workload, and we carry the fittings for legacy systems on most trucks.
In most cases, yes — detection equipment narrows the leak to a small area before any concrete or flooring is disturbed.
We service and install most major tank and tankless brands available in Ithaca, NY, both gas and electric.
Yes, every repair includes a written parts-and-labor warranty; specific terms are provided with your invoice.
We quote the job upfront regardless of when the call comes in, so you'll know the price before agreeing to anything, including after-hours calls.
Our Ithaca, NY coverage extends well past Ithaca proper; check the list of nearby cities and zip codes further down this page.
Same-day replacement is common, though tankless conversions or unusual venting setups may need a short follow-up visit to finish code-compliant venting.
You'll need to be present for the initial diagnosis and price approval, but for longer Ithaca jobs many customers step out once work is underway and approved.
Dispatch is standing by 24/7 across Ithaca, NY — call +1-844-833-0201.
Call +1-844-833-0201